Last Updated: August 18, 2023
This website is intended solely for audiences in Canada. For information about how the Merz Affiliated Companies handle Personal Information generally, please see our Merz Fair Information Notice at www.merz.com/fin ("Fair Information Notice").
Merz Pharma Canada Ltd., including its Merz Canada Therapeutics and Merz Canada Aesthetics divisions ("Merz") is committed to protecting the privacy of visitors to its website. This Privacy Statement describes how Merz may collect, use and disclose Personal Information (as defined below) through its websites and related interactions with you.
This Privacy Statement and the Fair Information Notice are meant to inform you about the types of Personal Information we collect, use and disclose, and our practices with respect to your Personal Information. This Privacy Statement also explains the choices you have regarding such collection, use, and disclosure, and how you may access and correct that information. Please read this Privacy Statement and the Fair Information Notice carefully.
What this Privacy Statement Covers
- Personal Information We Collect
- How We Use Personal Information
- Disclosure of Personal Information
- Your Consent to the Collection, Use and Disclosure of Your Personal Information
- Use and Disclosure of Personal Information Where Permitted or Required by Law
- Cookies and Log Files
- Links to Other Websites and Services
- Retention, Storage and International Transfer of Personal Information
- Your Rights
- Changes to this Privacy Statement
- How to Contact Us
- For European Residents
1. Personal Information We Collect
"Personal Information" means information about an identifiable individual as described under Canadian privacy laws. Generally, personal information does not include any business contact information that is solely used to contact an individual in relation to their business role.
We collect Personal Information that you voluntarily provide to us (such as your name, address, area of practice, banking and payment information, telephone number, email address and product use information) in requests for information, comments or responses to feedback forms or surveys, and when you sign up for a Merz customer account. In addition, we collect certain Personal Information automatically when you use our website.
For more information on other Personal Information we may collect about you and the circumstances where we collect such information, please see the Fair Information Notice.
2. How We Use Personal Information
We generally use Personal Information as set out in the Fair Information Notice or as otherwise specified at the point of collection. For example, we use Personal Information in order to (a) provide and deliver products and/or services to you and to manage our relationship with you, (b) respond to your inquiries and requests, (c) notify you about changes to our products and/or services, (d) protect the rights, property or safety of Merz or website users, (e) invite you to participate in research, (f) send updates that you have requested, or (g) as otherwise permitted or required by applicable law (collectively, the "Purposes").
We may combine Personal Information about you with the Personal Information of others to create aggregate information that is used to assess how the websites are being used and how to improve the websites. Aggregated data is not considered Personal Information because it cannot be used to identify you.
We may share Personal Information with third-party service providers (including affiliates who provide us with services) that assist us in fulfilling the Purposes. For example, Merz works with third-party service providers to provide website hosting and maintenance services. These service providers are authorized to use Personal Information only to provide these services to us and are required to provide comparable protection to your Personal Information and to comply with applicable laws.
3. Disclosure of Personal Information
We generally identify to whom, and for what purposes, we disclose your Personal Information, at the time we collect such information from you and obtain your consent to such disclosure.
We may disclose or transfer any Personal Information in connection with a business transaction or prospective business transaction, such as the sale or transfer of all or a portion of our business or assets or rights relating thereto, including without limitation mergers and amalgamations, financings, leasings, and joint ventures. Should such a sale or transfer occur, the transferee will be required to use and disclose Personal Information in a manner that is consistent with this Privacy Statement and the Purposes.
4. Your Consent to the Collection, Use and Disclosure of Your Personal Information
We collect, use and disclose your Personal Information with your consent or as permitted or required by law. How we obtain your consent, including whether it is express or implied, will depend on the circumstances and the sensitivity of the personal information in question. Generally, we will seek your consent at the time we collect your Personal Information, either orally, electronically, or in writing.
If you provide Personal Information about another individual to us, it is your responsibility to obtain the consent of that individual to enable us to collect, use and disclose their information as described in this Privacy Statement.
If you wish to withdraw your consent to our collection, use or disclosure of your Personal Information, please contact us using the contact information in the How to Contact Us section below. We will accommodate your request to withdraw consent, subject to legal or contractual restrictions. Withdrawal of your consent may mean that we will no longer be able to provide you with certain products or services.
5. Use and Disclosure of Personal Information Where Permitted or Required by Law
We may also use and disclose your information when we believe such use or disclosure is permitted, necessary or appropriate: (a) under applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including public and government authorities outside your country of residence; (d) to enforce the terms of the agreements for our products and services; (e) to protect our rights, operations or property; (f) to allow us to pursue available remedies or limit the damages that we may sustain; and, (g) in connection an emergency or when safety is at risk.
6. Cookies and Log Files
We may automatically collect information such as your Internet Protocol (IP) address, your computer’s operating system, the type of browser you use, the speciﬁc web pages visited during your connection and the length of time you spent on a website and/or a page. We collect this information through "log files" and "cookies". Log files are small text files that websites automatically create when a user visits a site. Information collected through log files is stored on the server on which the website is hosted. A cookie is a piece of information that enables us to track and target your preferences. Cookies and log files are used to understand the usage, viewing, and demographic patterns for certain programs, content, services, advertisements, promotions, and/or functionality on the website. Cookies are also used to remember your information so that you will not have to re-enter it during your visit or the next time you visit the website.
7. Links to Other Websites and Services
As a convenience to our visitors, this website may contain links to other third-party websites that may offer useful information or services. We may also embed services provided by others into our website for convenience, for example maps and location services or video players. These third-party websites and services operate independently from this website and are not under our control. Third-party websites may have their own privacy statements in place, which we strongly suggest you review if you visit or use them. We are not responsible for the content of these third-party websites and services, any products or services that may be offered through these websites and services, any other use of these third-party websites and services, or for any Personal Information processing and privacy practices associated with such third-party websites and services. Please see the Fair Information Notice for more information.
8. Retention, Storage and International Transfer of Personal Information
We retain Personal Information for as long as necessary to fulfill the Purposes and as permitted or required by applicable law.
We may transfer your Personal Information outside of Canada to fulfill the Purpose for which we collected it, including for processing and storage by service providers. While your Personal Information is outside of Canada, it is subject to the laws of the country in which it is located, which may have different data protection laws than Canada. Those laws may require disclosure of your Personal Information to authorities in that country. For more information about our policies and practices regarding the transfer of Personal Information outside of Canada, contact us using the contact information in the How to Contact Us section below.
Merz has implemented administrative, technical and physical safeguards in an effort to protect Personal Information from loss or theft, unauthorized access, use, or disclosure, and other unlawful forms of processing. However, no means of processing information is completely secure. Merz cannot guarantee the security of Personal Information or that our safeguards will always be effective.
10. Your Rights
You may make a written request to access your Personal Information held by Merz, in which case we will provide you with any such Personal Information to the extent required by applicable laws. You may also challenge the accuracy or completeness of your Personal Information in our records.
In order to exercise any of these rights, or if you have any questions, comments or concerns about this Privacy Statement, please contact us as indicated in the How to Contact Us section below. If you object to how we handle your request, you may have the right to make a complaint to the Privacy Commissioner of Canada or the applicable provincial privacy commissioner.
You may choose at any time to remove your name, telephone numbers, and postal and email addresses from any lists we might use to send notices or updates and elect not to receive correspondence from us by sending us email at email@example.com.
11. Changes to this Privacy Statement
We may change or update all or parts of this Privacy Statement at any time and without prior notice to you. When changes are made to this Privacy Statement, they will become immediately effective when published in a revised Privacy Statement posted on our website unless otherwise noted.
12. How to Contact Us
If you have any questions, comments or concerns about our privacy practices, or to request access to, or the correction of, your Personal Information, please email or write to us at:
Attention Privacy Officer, Merz Pharma Canada, Ltd., 5515 North Service Rd. Ste 202, Burlington, ON L7L 6G4, Canada, Email: firstname.lastname@example.org
13. For European Residents
Merz Canada does not knowingly provide products or services to Europeans, nor do we target Europeans with online marketing. If you are a European resident, please consult our Fair Information Notice.